Questions about purchasing?Find all the answers here

Membership registration is free of charge. However, to provide a more stable service, we conduct a screening process during registration.

First, please complete a temporary registration for the screening process.

1. Click "Register" in the top right corner of the homepage.

2. Fill in the required fields.

*Please ensure all business information is entered accurately.

 After entering your email address, click "Get Verification Code" and enter the code sent to you.

 Please note that you can request the verification code multiple times even after the time limit has passed.

3. Click "Next" and enter your detailed information.

4. Read the Terms of Use and Privacy Policy, check the box to agree, and click "Register Now."

 We are processing applications in order, so please be patient while we review your submission.

 We will notify you of the results via email.

Experience the convenience of sourcing from China with an online shopping feel.

We offer various inspection services and comprehensive optional services to help boost your sales rate.

Leave OEM, drop shipping, FBA direct shipping, and more to us.

Rules and precautions for using our services are outlined in the Terms of Use.

Please review the contents before placing an order and use the service only after agreeing to them.

 Details can be found via the link below.

 Terms of Service

Yes. To use our services, we ask that you first register as a member.

Registration is free of charge. Thank you for your cooperation.

Please check our business days via the calendar icon at the top of the homepage.

Business hours are 8:00 AM to 5:00 PM Beijing Time (9:00 AM to 6:00 PM Japan Time).

We strictly manage personal information entrusted to us by our customers and handle it based on the following policy.

 1. Clarification of Purpose of Use

Personal information collected will only be used within the scope of the purposes clearly stated in advance, such as shipping products, responding to inquiries, processing payments, providing services, and sending notifications.

2. Restriction on Provision to Third Parties

Except as required by law, we will not provide personal information to third parties without the customer's consent.

 3. Implementation of Security Measures

We implement appropriate security measures to prevent leakage, loss, or unauthorized access to personal information, and strive to enhance internal education and management systems.

 4. Supervision of Contractors

When outsourcing part of our operations, we select contractors that sufficiently meet personal information protection standards and conduct necessary and appropriate supervision.

 5. Handling of Disclosure, Correction, and Deletion Requests

We will respond appropriately to requests from customers regarding disclosure, correction, or suspension of use of their personal information in accordance with applicable laws and regulations.

 For details regarding our personal information protection policy, please review our Privacy Policy or feel free to contact us.

 Privacy Policy

For those new to importing from China or considering small-scale purchases, we recommend the "General Membership" with no registration or annual fees.

We charge a purchasing fee of 5% of the product price.

If your monthly purchase amount exceeds ¥450,000, we recommend the "Business Membership".

 This membership waives the purchase commission fee and also provides access to OEM services, which can be used for developing original products.

 Furthermore, in addition to the basic free inspection, you can also utilize various options such as more detailed inspections, tagging, and package replacement at low cost.

 For details on membership fees and options, please check the Services/Pricing page.

Add items to your cart and proceed with your order to generate a quote via "Self-Quote".

Note: For first-time orders, only "Request a Quote from a Representative" is available.

 After receiving the quote, your order is confirmed upon payment.

You may also cancel without payment.

Within our business hours, we can confirm receipt of funds in approximately 2 to 3 hours.

It will then be reflected in your account's deposit balance.

You can cancel until payment is made.

You can reduce shipping costs by compressing packages to decrease volume, allowing multiple items to be shipped together.

At HubBuyer, we also offer compression packaging as an optional service.

Please take advantage of this service when shipping bulky items such as stuffed animals.

We have a function to make corrections after submitting the quote.

Behind each quote in the "Quote List" before payment, you'll find "View Details" and "Cancel" buttons.

(1) "View Details": Allows you to check detailed information and make corrections.

(2) "Cancel": Cancels the quote.

The status will change to "Cancelled," and the payment button will disappear, but the detailed information remains and can be viewed at any time.

Advance Payment Mechanism

1. Payment: Please transfer funds in advance to the following Sumitomo Mitsui Banking Corporation account.

2. Order: After placing your order, payment can be made using the deposit. We will then purchase the goods.

3. Balance Management: The purchase amount will be deducted from your prepaid balance. Additional deposits are required if insufficient funds remain.

4. Settlement: Unused prepayments are refundable. (Refunds will be transferred to your designated bank account.)

 Benefits of Prepayment

・Enables smooth transactions

・Minimized foreign exchange risk

Prepayment Payment Method

Payments can be made via [Member Center / Funds Management / Prepayment].

1. Please enter the remitter's name.

*Ensure the name matches your registered member name .

2. Enter the name of the financial institution used by your business.

3. Enter the expected deposit amount (Chinese yuan) (You may also select a number close to the expected deposit amount.)

4. Confirm the automatically calculated transfer amount  and transfer the exact amount displayed.

5. Click "Send Deposit Notification".

Once Sakura Agency receives the deposit notification, it will verify the information against the bank's deposit records.

If no issues are found, the funds will be reflected in the business owner's escrow account.

This usually takes 2 to 3 hours, but depending on the timing of your deposit, it may be reflected on the next business day.

* When making your deposit, please transfer the exact amount specified.

* Click the "Send Payment Notification" button only after the transfer is complete. Clicking it beforehand may make the transferred amount difficult to identify.

* It's helpful to note the transfer amount or take a screenshot for later reference.

If you have a coupon, you can use it during payment.

(Important Notes)

・Coupons are positioned as part of our profit-sharing service.

Therefore, our company retains final authority regarding coupon issuance and usage, and member businesses must comply with these terms.

・Coupon usage is limited to the member business itself.

・Coupons are valid only within the specified scope of application.

・Coupons cannot be exchanged for cash.

・As the coupon program is positioned as our profit-sharing service, we reserve the right to temporarily suspend or terminate it without obtaining the consent of member businesses. In such cases, coupons already acquired may be used within their validity period.

If there is a discrepancy between the estimated payment amount and the bank transfer amount,

verification will take a significant amount of time.

Depending on the situation, the excess amount may be refunded as is.

Please ensure you deposit the exact amount stated in the quote.

However, if the transferred amount is less than the quoted amount, it will require the hassle of making another transfer and incurring bank transfer fees.

we recommend estimating the international shipping weight on the heavier side to calculate a higher estimate.

By estimating the weight higher than actual, the quoted amount will be increased.

Any resulting difference will be refunded or can be used for your next order.

Please check this via [Member Center/Fund Management/All History].

Yes, to help reduce your transfer fees, you may combine the payment amounts for multiple orders into a single payment.

However, when making a combined payment, please be sure to submit a "Payment Notification" for each individual order form and shipping request form.

Please enter the corresponding invoice amounts on the "Payment Notification" page and ensure the total amount matches before sending your payment.

 *Omitting payment notifications may delay confirmation and processing of your payment. Your cooperation is appreciated.

Storage is free for the first month.

After that, we charge 5 yuan per square meter per day.

 However, storage is free for scheduled shipments.

There are various types of international shipping from China.

By using our international shipping estimate tool,

simply enter the estimated weight or volume, product type, and destination to view a list of available logistics options.

Estimated shipping costs, delivery times, and important notes are clearly displayed.

You can also sort by "Lowest Price First" or "Fastest Delivery First."

 However, please note that the actual weight may change after packing, which could affect the final shipping cost.

For the exact shipping cost after packing, we will contact you once it is confirmed.

There is a screening process after provisional registration.

Once you pass the review, you can start using the service immediately.

1. Double-check that the email address you entered is correct.

・Make sure the @ symbol is not in full-width format.

・Please check for any spelling mistakes in the domain (e.g., gmail.com, yahoo.co.jp).

2. In many cases, the verification email may be filtered into your spam folder.

Please check your spam folder or temporarily disable your security settings.

3. If you are using carrier email such as docomo, au, or SoftBank, settings may be configured to reject PC emails.

Please check and configure the following:

・Domain-specific reception

・Restrictions on emails containing URLs

・Spam filter settings

4. Please enter a different email address.

Try registering with a different email address such as Gmail, Yahoo Mail, or Outlook; this may resolve the issue.

If you still haven't received it, please contact Customer Support.

Click "Forgot your password?" on the login screen and enter your email address.

An authentication code will be sent to you. After entering the code you receive, please reset your password.

Before making a purchase, please first register your shipping address and other details.

After registering your information, select your desired service from the top page:

and use your desired service, such as B2B, D2C, or OEM.

Since this is a field you cannot edit yourself, please contact Customer Support.

You can use all services—purchasing agency, OEM, and inventory-free agency—with a single account.

 Rest assured, no additional registration is required when starting a new service.

With a single membership registration, you can flexibly utilize all necessary services.

For questions about using the site or viewing factory/store information on Alibaba,

If you have any questions, please feel free to ask.

We provide support so even first-time users can feel confident using our services.

[1] Select the desired products and add them to your cart

[2] Select options, shipping method, and quotation method

[3] Confirm the quotation and make payment

[4] Inspect, apply options, and pack the items

【5】Calculate international shipping costs

【6】Shipment

【7】Receipt and After-Sales Service

If you have any questions, please feel free to contact us.

We provide support to ensure even first-time customers can use our service with confidence.

Add your desired items to the cart on our website.

After payment, we will purchase the items and ship them to your specified address.

Our staff will assist you, making the import process very simple.

First, focus not on "what you can sell," but on "what customers are looking for."

The starting point for sourcing should be "market demand," not "personal preference."

When selecting products to purchase, consider the following perspectives to clarify your direction:

1. Choose categories with demand

Examples: Seasonal items, disaster preparedness supplies, pet supplies, beauty and health products, etc.

 2. Find fields where you can leverage your knowledge and experience

Categories related to your hobbies or main profession allow you to leverage product knowledge and sales pitches.

 3. Target niche markets with fewer competitors

Areas where similar products aren't flooding Amazon or Rakuten are less prone to price wars and easier to profit in.

 4. Seek out "problem-solving products"

Products that are "essential" rather than just "nice to have" sell better and make it easier to communicate their value.

 HubBuyer introduces popular products on our Recommended Products page.

We also recommend products based on your purchasing trends, so please take advantage of this feature.

You can search by category, Japanese keyword, Chinese, or image.

Using the Google extension "Sakura Ordering Assistant," you can find similar products from images on e-commerce sites like Amazon, Rakuten Ichiba, and Yahoo! Shopping.

We also list best-selling and recommended products from each e-commerce site, so please take advantage of this information.

"How to Search for Products" and "About Other Features"

Using our image generation AI, you can easily perform automatic Chinese translation on images, swap models, create banners, and more.

See below for details.

 Notice Regarding the New Feature "AI Image Generation"

HubBuyer has introduced a mobile site to ensure members can use our services comfortably.

 You can easily access it from your smartphone and enjoy a comfortable user experience.

We have introduced a feature to link product labels to ordered items.

You can link them per SKU.

HubBuyer offers a service to attach original paper tags to your products.

If you provide the design data, we can handle everything from printing to attachment.

It's easy to create.

We can produce them starting from just one piece, so please utilize this service to build your own brand and enhance your product appeal.

Our company provides professional product photography services for Amazon sales, handled by our dedicated photography team.

We handle everything from white-background images compliant with Amazon guidelines to compelling image cuts and model photography.

We maximize your product's appeal with high-quality images.

We apologize, but to prevent issues, we do not accept orders by phone. We appreciate your understanding.

Storage periods in our warehouse vary depending on your membership plan.

We respond to inquiries sequentially on the business days listed on our homepage.

Please note that holidays in Japan and China differ, so kindly verify the schedule.

Members, please log in and use the chat system to submit inquiries.

We also handle inquiries via Chatwork.

It is basically free to use.

(However, the free version only allows viewing of messages within the last 40 days.

For longer periods, you will need to subscribe to a paid ChatWork plan.)

Members can inquire via the chat system after logging in.

We offer this as an optional service.

 ・Cushion Packaging... Air cushioning material is packed into gaps to secure the product inside the box during transport, preventing movement and providing solid protection from impact.

 ・Bubble wrap packaging... Wraps items in bubble cushioning material. The small air-filled bubbles act as cushions, protecting items from impact, scratches, and abrasions during shipping. It is particularly suitable for fragile items or products with cosmetic boxes.

 ・Shrink wrapping... A packaging method where items are wrapped in specialized film and heat-sealed to fit snugly.

The film fits snugly around the product, creating an attractive appearance and effectively preventing dust and dirt.

It also clearly indicates the item is unopened.

 ・OPP Bag Corner Fold Packaging... This method involves placing the product in a transparent OPP bag, folding the corners inward, securing them with tape, and creating a clean, beautiful finish extending to the corners.

Primarily used for apparel items, it creates a premium and clean look, making it suitable for gifts and branded goods.

 ・Set packaging... Multiple items are grouped together and packaged as a single set product.

It's commonly used for apparel sets (like tops and bottoms) or assortments of miscellaneous goods, helping streamline sales and enhance the appearance for gifts.

Please feel free to contact us with any questions.

At HubBuyer, we flexibly accommodate optional tasks not listed in the catalog based on customer requests.

For example, if clothing has an unpleasant odor, we can carefully iron it after washing, refold it, and repackage it in a clean state.

If you have any other requests, such as "Can you handle this?", please feel free to contact us.

We support your peace of mind from sourcing to sales with flexible service.

1. "Resubmit All": This adds all items from the quote back to your cart.

2. Click the "Cancel" button below the relevant item on the quote to cancel it.

3. Click "Add Item" to open the cart screen.

On the cart screen, specify the quantity and options for the relevant items, then click the "Confirm" button.

4. You will return to the quote screen, where you can confirm the "Added Items" have been added to the quote.

5. Finally, click "Resubmit Quote" to complete the quote revision.

 You can view the corrected quote from the quote list.

If everything is in order, please make the payment to finalize your order.

There is a function to make corrections after submitting a quote.

 For quotations in the "Quotation List" that have not yet been paid, you will see "View Details" and "Cancel" buttons.

1. "View Details": Allows you to check detailed information and make corrections.

2. "Cancel": Cancels the quote.

The status will change to "Canceled," and the payment button will disappear, but the detailed information remains and can be viewed at any time.

Note: You can only make corrections to a quote once.

Please review carefully before making corrections.

 You can also remove or add items.

1.1 When "Leave Shipping to Staff" is OFF: "Self-Shipping Method"

Businesses can select items and quantities and instruct shipping.

After submitting the shipping request, shipping will be completed within approximately 48 business hours.

All inventory items selected by the business owner will be shipped.

If the total weight of the selected in-stock items exceeds 30kg, they will be divided into multiple boxes and shipped in full.

Example: For EMS and China Post Sea Mail

If the business selects the "Self-Shipping Method," we will not ship the items unless the business submits a shipping request.

Once a shipping request is submitted and the shipping process has already begun, changes to the shipment contents cannot be made.

If a business cancels a package after it has been packed due to their own circumstances, a repacking fee of 60 yuan per box will be charged.

1.2 When "Entrust Shipping to Staff" is ON: "Entrusted Shipping"

All shipping will be handled by us.

Our staff will arrange shipping based on inventory status.

Packaging priority is set lower than the "Self-Shipping Method" for merchants.

Under the "Consignment Shipping" method, the business cannot specify the inventory items to ship or the shipping weight.

When shipping via EMS, we will pack and ship once a single box reaches 25kg or more.

If a clearly small quantity of goods (approximately 1-2kg) has not yet arrived, we will wait for its arrival before shipping.

With the Consignment Shipping method, you can specify the number of weekly shipments.

Example: Ship twice a week

* However, you cannot specify which inventory items to ship.

2. "My Warehouse" displays data for the new shipping method starting July 4, 2024.

For data prior to July 4, 2024, please click "Version Switch" to view.

3. "Small Item Bundle Packaging"

Small items such as accessories will be packaged together in a large OPP bag.

Splitting is not possible during shipment requests.

4. "Combined Packaging Box"

This refers to boxes that have already been packed.

Cannot be split during shipping request.

Smaller boxes can be shipped together with other items.

Inspections to reduce defective products directly lead to cost savings and reduced business risk.

Therefore, inspection is extremely important.

Our inspection process is primarily conducted to identify and prevent the following issues:

1. Color discrepanciesFor example, a white item was ordered but a red item was delivered.
2. Size discrepanciesFor example, size M was ordered but size L was delivered.
3. Obvious design differencesFor example, the product image showed a heart design, but the delivered item had a star pattern.
4. Sewing defectsFor example, poor stitching or incomplete seams resulting in holes or damage.
5. Clearly incorrect measurementsFor example, the right and left pant legs have noticeably different lengths.
6. Holes or damageFor example, clearly unnatural holes not caused by use or transportation.
7. Other issues that may occur during the manufacturing or distribution process

 ★ Design and styling are not included in inspection.

 Since we are not the manufacturer, we do not possess design drawings or planning documents.

The dimensions of each part are determined by the delivered item, and the design is also based on the actual product.

While some designs, like distressed jeans, intentionally feature scratches, the current industry standard is that all scratches and holes, except those that are clearly unnatural, must be considered part of the design.

Therefore, we are not in a position to judge whether the design, dimensions, or appearance of the product are correct.

Our inspection solely addresses issues that may arise during manufacturing and distribution, as outlined in points 1 through 7 above.

Additionally, depending on your specific instructions, we may need to charge an additional fee. In such cases, the responsible staff member will contact you separately.

 For details on inspection services, please refer to "About Inspection Services".

For inspection fees, please see "Services/Fees".

We will explain our inspection services.

Inspection is an essential process for importing and selling goods from China.

Our various inspection services aim to reduce the rate of defective products.

 Inspection Types

1. Discrepancy Inspection (Free)

Verification that the received goods match the ordered items and quantity confirmation.

 2. Random Inspection

Detailed verification that the delivered items match the product page specifications. Quality is not checked.

Recommended for items where you are confident the quality is fine but are concerned about design variations.

 3. Relaxed Inspection

This is a full inspection. We thoroughly check design, specifications, and quality, but minor differences deemed not to hinder sales will be treated as acceptable.

This is the most suitable and highest-demand inspection method for products purchased from e-commerce sites.

 4. Detailed Inspection

Full quantity inspection. We conduct detailed inspections of design, specifications, and quality based on our company standards. Special inspection requests can be discussed. Recommended for products intended for branding, continuous sales, or bulk delivery.

For details on the above four inspection types and recommended products for each, please refer to the "Inspection Standards Guide".

 Inspection Options

• Interior Inspection: Spread the item to check for stray needles, loose threads, and issues with lining stitching. Prevents internal defects and builds consumer trust.

• Electrical Testing: Verifies that the product conducts electricity properly.

• Buttonhole Creation: Creates holes where buttonholes are missing to ensure buttons fit properly.

• Product Measurement: Provides actual measurements of each part, giving customers peace of mind when purchasing.

• Ironing: Removes fine wrinkles, enhancing product appeal and texture.

• New Product Verification: Confirm material composition and specifications. This allows assessment before procurement to determine profitability.

• Needle Inspection: Use an automatic needle detector to accurately check for broken or leftover needles.

• Cutting: Accurate and precise cutting of fabrics and materials.

• Other Special Tasks: We handle requests beyond the standard list, such as refolding and repackaging garments after washing.

• Product Photography: Professional photographers capture beautiful images of products across all genres. Models can also be used.

For criteria determining defective items, please refer to the "Defective Item Criteria".

For pricing, please see "Services/Pricing".

Product photos may vary slightly in color and appearance due to lighting conditions during photography and the display used to view them.

Please understand that individual perceptions of appearance may vary, and place your order accordingly.

However, we will accept refunds, returns, or exchanges for obvious mistakes such as ordering red but receiving black, or ordering size S but receiving size L.

Regarding scent, perceptions vary significantly among individuals, making it difficult to establish uniform inspection standards at this time.

However, if a strong chemical odor or musty smell is detected, we can offer optional washing or repackaging upon request.

 For sound-producing items like speakers or electronic toys, we perform special inspections to verify proper sound functionality (additional fee applies).

We can flexibly accommodate your specific product needs, so please consult with us in advance.

We offer an optional inspection service called "New Product Verification."

We will verify the product's materials and details, providing a report with photos and videos.

This allows you to know the product details before purchasing, enabling you to evaluate whether selling it will be profitable.

We offer a "Power-On Test" as an inspection option service.

This service verifies whether the power turns on or off; it does not include operational testing.

If operational verification is required, please contact us.

As optional clothing inspection services, we offer "Inner Inspection," "Product Measurement," and "Needle Detection."

"Inside Inspection"

・Spread out the garment to check for foreign needles or loose threads

・Verify no issues with lining stitching, etc.

・Thoroughly checking for defects helps build consumer trust.

 "Product Measurement"

・Measure the actual dimensions of each part.

・Provides reassurance for customers when making a purchase.

 "Needle Inspection"

・We use an automatic needle inspection machine to accurately check for broken needles or leftover needles.

・Inspection can be performed while the product remains in its packaging, enabling swift needle inspection.

Clothing made in China (especially denim and jeans) may arrive with buttonholes not yet sewn.

HubBuyer offers buttonhole opening as an optional service.

Please request this in advance if needed.

We can flexibly accommodate inspection requests not listed, tailored to your specific needs.

Please feel free to consult us regarding any special inspection requests.

＜How to Ship Multiple Orders Together＞

1. From Member Center/Shipping Management/My Warehouse, check the items you wish to ship and click "Ship".

You can also select the desired shipping quantity.

2. Confirm the items and quantities to ship, then click "Next".

3. Select the delivery address and shipping method, then click "Submit".

＜How to Ship to a Different Recipient Address or Multiple Recipient Addresses＞

1. Add an address via Member Center/Settings/Recipient Address > "Add Address".

2. You can also add addresses from My Warehouse.

3. Select the items to ship and choose the shipping address.

Please complete this process for each address.

 ・For details on self-shipping and consignment shipping methods, please see here.

There are various types of international shipping from China,

Please refer to the International Shipping Estimate Tool.

Simply enter the estimated weight or volume, product type, and destination, and a list of available logistics options will be displayed.

Estimated shipping costs, delivery times, and important notes are clearly displayed.

You can also sort by "Lowest Price First" or "Fastest Delivery First."

The appropriate shipping method varies depending on the product type and your priorities (delivery time or cost, etc.).

 For details, please refer to our International Shipping Estimate Tool.

If you don't have a preferred carrier, leave it to our dedicated specialists.

We will select the shipping carrier after considering the status of each logistics company, the type of product, and the packaging volume.

Shipping costs vary depending on the weight and volume of the product.

You can view the rates for each shipping company based on weight or volume using the International Shipping Estimate Tool.

You can also sort by price (lowest first) or delivery speed (fastest first).

Please feel free to use it.

 However, please note that the actual weight may change after packaging, which could affect the shipping cost.

For the exact shipping cost after packing, we will contact you once it is confirmed.

Changes are possible after the quote is submitted but before the assigned representative begins the confirmation process.

If you wish to change the shipping method after the order is confirmed, please contact the representative.

 If the order has already been shipped, changes cannot be made, so please contact us as soon as possible.

Yes, major Chinese holidays (such as Spring Festival and National Day) significantly impact delivery times because factories and logistics operations cease for extended periods.

It is necessary to understand the schedule in advance and place orders early.

Please note that order and shipping congestion often occurs around these holidays.

Taobao Sourcing: Beware of Chinese Holidays and Events! Techniques to Navigate Logistics Congestion

It's crucial to place orders well in advance of the Lunar New Year and allow ample time for shipping schedules.

Aim to secure inventory equivalent to approximately three months of sales volume before the Chinese New Year holiday.

Also, be mindful of shipping timing as congestion is expected immediately after the holiday resumes.

What Are the Strategies for Sourcing from China During the Chinese New Year Holiday? Impact During the Period and Guide to Effective Supply Chain Management

Our staff will arrange shipments on your behalf based on inventory status.

With the "Omakase Shipping" method, businesses cannot specify the inventory items to ship or the shipping weight.

When shipping via EMS, we will pack and ship once a single box reaches 25kg or more.

If a clearly small quantity of goods (approximately 1-2kg) has not yet arrived, we will wait for its arrival before shipping.

With consignment shipping, you can specify the number of weekly shipments.

Example: Ship twice a week

* However, you cannot specify which inventory items to ship.

Container import refers to the method of importing large quantities of goods from China using large shipping containers designed for ocean transport.

It allows for bulk purchasing while keeping costs low, making it suitable for wholesalers and large-scale retailers.

Delivery time is approximately 10-15 days. Please inquire about costs.

Useful Container Import Tips

Container imports require unloading operations. If no workspace is available, options include "obtaining a road use permit for on-street operations" or "unloading directly from the truck."

Road use permits require application and document submission to the police station, costing approximately ¥2,200 plus security guard fees.

Debanning on-truck involves unloading and reloading near the port, which can cost over ¥100,000.

Please inquire for details regarding costs and procedures.

Importing Large Containers from China! Essential Guide to Obtaining Road Use Permits

1. Search for desired items and add them to your cart

2. From the options settings screen, select the "Apply FBA Label" option.

3. The FBA Label Barcode Creation screen will appear.

4. Confirm the applicable products and either upload a PDF or enter the barcode.

5. Adjust the size and position, then click "Apply to Item".

6. Select the shipping method, enter the weight, and submit the quote.

7. Review the details such as quantity, price, fees, and shipping costs. If everything is correct, proceed with payment.

8. After arrival at our warehouse, we will affix product labels, inspect items, perform optional processing, and ship to Amazon fulfillment centers.

For details, please refer to the "FBA Direct Shipping Process".

The "International Shipping Fee" listed on the quotation is, as stated as "Estimated International Shipping Fee," merely an estimate (reference amount).

Therefore, there may be some variation from the final international shipping cost. We appreciate your understanding in advance.

[Why can't we provide an exact shipping cost in advance?]

Calculating the exact international shipping cost at the quotation stage is difficult for the following three reasons:

① The actual product is not yet in our possession.

At the time of your order, the product has not yet been purchased, so we are inquiring about the weight with the store to provide an estimate.

However, Taobao and Alibaba stores handle a large volume of products, and the weights they provide are often inaccurate. This tendency for inaccuracy increases significantly with larger quantities.

② The actual weight and volumetric weight will be applied, whichever is heavier.

International shipping fees are calculated based on whichever is heavier: the actual weight or the volumetric weight (calculated from the item's dimensions).

However, accurately calculating the volume of all items beforehand is impractical. When volumetric weight is applied, the difference can sometimes be 2-3 times greater than expected.

③ Because items may not always be available as ordered

For some items, stockouts, defective product returns, cancellations, etc., may occur, potentially changing the contents of the shipment.

As a result, the actual international shipping cost may be lower than the estimate, or it may be higher due to additional orders, etc.

We apologize for any inconvenience this may cause. The exact international shipping cost will be provided once all items are gathered and the final weight and dimensions after packing are confirmed. We appreciate your understanding.

If you have any questions or concerns, please feel free to contact us anytime.

There is a possibility that items may be crushed during transport. This is especially likely if the cardboard used for shipping from the factory is thin, which can cause the outer box to break.

We use high-strength "special shipping cardboard boxes (double-walled, 5-ply)" to reduce the risk of damage during transport.

We also offer the "Rigid Cardboard Corner Protectors" option to protect the corners. We highly recommend using this for fragile items.

Additionally, we offer "bubble wrap outer box packaging" where the outer box is wrapped in packing material before shipment, and the even more robust "wooden crate packaging."

We offer the option to replace wooden pallets used in container shipping with plastic pallets.

Wooden pallets require pest and mold control measures. Compared to plastic pallets, they are heavier and more difficult to handle, which can lead to breakage or splintering, potentially causing wood chips to mix with the goods.

Plastic pallets are lightweight, maintenance-free, easy to handle, and highly washable, making them hygienic.

They are also durable and can be used for extended periods.

At HubBuyer, we affix QR code labels to the outer packaging.

Scan it with your phone while logged into our site to immediately see the contents.

Compression packaging is an effective way to reduce shipping costs.

Using specialized equipment to remove air from bulky items like clothing or stuffed animals allows for smaller packaging, reducing shipping costs.

This method is especially recommended when shipping multiple items together or for lightweight, thick items.

You can check the tracking number under "Member Center / Shipping Management / International Shipping."

Tracking Sites for Each Shipping Company

EMS (KG)

https://trackings.post.japanpost.jp/services/srv/search/input

Distribution King (KG)

http://www.shuka-scorejp.com/SCJTrace/Default.aspx

OCS (KG)

http://www.ocs.co.jp

China Post Parcel (KG)

https://trackings.post.japanpost.jp/services/srv/search/input

Haiyuan DQ Express Mail Service

http://www.kaigenlogistics.com

Air Mail Special Route (y-1)

http://www.yiwuyisu.com/

TW Express Shipment

http://www.tengweiex.com/

About OCS

https://www.sakuradk2.com/Help/Detail/365

About Kaigen Logistics

https://www.sakuradk2.com/Help/Detail/456

"About EMS"

https://www.sakuradk2.com/Help/Detail/380

This varies depending on the inspection service option, but items without outer packaging or with crushed boxes are not eligible.

Packaging boxes and bags are service items and are not included in the product price.

We also offer options to place items in OPP bags or boxes, so please consider these.

Additionally, due to individual differences in perception, odors are not covered.

As special processing options, we also offer odor removal, washing, and refolding services.

Various issues may arise when sourcing products.

 For example:

・Out of stock (Ordered 100 T-shirts, but the shop only had 50 in stock)

・Wrong color (Ordered black, but charcoal arrived)

・Size discrepancies (Ordered 50 M and 50 S, but received 60 M and 40 S)

・Poor quality (poor stitching)

etc.

Various other unforeseen problems may also occur.

If any issues arise, we will notify you via the Member Center and your registered email address.

Please check the unread section on the top page for Member Center notifications.

For details regarding the issue,

[Member Center/Procurement Management/All Problematic Items]

Clicking "Confirm" on the product status will display details from the inspection staff.

If acceptable, select "Approval for Receipt"

If it is outside the acceptable range, click "Request Return".

If you have any questions, click "Customize Reply".

If there are any problematic items, we will upload the issues to your member page each time. Please be sure to check them and provide instructions for further action.

In most cases, returns to the shop are possible, but they may occasionally be refused. Depending on the situation, domestic shipping fees may apply when returning items. Please be aware of this in advance.

Regarding out-of-stock items and refunds for returned goods: https://www.sakuradk2.com/Help/Detail/343

If an item is out of stock, it will be displayed in the Member Center/Procurement Management/Order History.

For out-of-stock items or returns, the product cost will be refunded to your balance during settlement.

If you wish to have the refund sent to your bank account, please request the refund via "Fund Management" → "Refund".

We will verify the refund information and process the transfer refund.

The refund rate will be based on the most recent deposit rate, so you will not incur any losses due to exchange rate fluctuations.

Please note that the transfer fee will be borne by the business.

Refund processing will be completed by the next business day.

If you choose not to receive a refund, the amount will be held as a deposit and can be used for your next order.

Regarding defective product exchanges & returns: https://www.sakuradk2.com/Help/Detail/350

 [Member Center/Procurement Management/Order History]

You can check the number of defective items, exchanges, and returns.

 We recommend returning defective items.

Reasons we do not recommend exchanges:

1. Even if exchanged, there is no guarantee that a 100% genuine product will be received.

2. Exchanges take time.

3. The round-trip shipping costs for exchanges are the responsibility of the business.

If you absolutely need to match the quantity of items, exchanges are possible.

However, exchanges are limited to one time only.

 In the unlikely event that the replacement item is also defective, we will process a return rather than offer another exchange.

Please be advised of this in advance.

SKU (Stock Keeping Unit) is an identification code used for inventory management and sales tracking.

It is assigned individually for each variation in size, color, model number, etc. For example, even for the same T-shirt, "White/M" and "Black/L" would have different SKUs.

Using SKUs enables accurate tracking and management of inventory levels and sales figures for each individual product.

Consider our optimal optional services for apparel products.

・Paper tag replacement... We remove existing tags from products and replace them with your own branded paper tags.

This enhances brand consistency and trustworthiness, leading to increased product value and sales potential.

We can also create custom tags printed with your price, size, barcode, etc.

・Collar tag replacement... Remove existing brand tags from the neckline of garments and replace them with your own brand's collar tags.

This enhances originality and trustworthiness when selling under your own brand.

Tag designs aligned with the product's atmosphere and brand image enable a more unified product lineup.

・Laundry tag replacement... We remove existing quality labels from garments and replace them with Japanese-language laundry care tags.

This is particularly important when selling within Japan, as accurate labeling (material, washing instructions, country of origin, etc.) based on the "Household Goods Quality Labeling Act" is required.

Including accurate care instructions also enhances buyer confidence and trust.

・OPP bag replacement... We remove items from their original supplier packaging and repackage them in your company's specified transparent OPP bags.

This creates a clean, wrinkle-free finish that improves visual appeal and enhances brand image.

Transferring to your own branded OPP bags further enhances brand strength.

・Transfer to custom folding packaging... We replace the simple packaging from the supplier with brand-specific original packaging (folding boxes or cases).

This elevates the premium look and overall consistency, creating a finish suitable for gifting and retail display.

This is effective for projecting brand image and adding value.

・Thin paper wrapping... Products are wrapped with thin, soft paper (thin-leaf paper).

Gently wrapping clothing and accessories prevents wrinkles, damage, or print deterioration, resulting in an elegant and premium appearance.

・Including backing paper… Inserting backing paper between clothing prevents wrinkles and creases, enabling delivery in pristine condition.

It also adds body to the product, improving its appearance and enhancing its premium feel. This can be expected to create a favorable first impression.

・Ironing… We perform finishing work to carefully smooth out wrinkles on purchased clothing.

Removing wrinkles caused by shipping and storage makes the item look cleaner, improving its impression during sales.

In online shops, product image quality is so crucial that it's said to determine about 70% of sales.

Good product images intuitively convey selling points and features, requiring skill in photography, editing techniques, and equipment usage.

Know-how is also needed for lighting and composition, and excessive staging can backfire.

At HubBuyer, we offer in-house studio photography and video services, and we're available to consult on your image production needs.

Please feel free to contact us.

About Product Images

To improve search rankings, it's crucial to naturally incorporate highly relevant keywords into product titles and descriptions.

Accumulating positive reviews and sales history builds trustworthiness, making it easier to rank higher.

Attractive product images and descriptions designed to boost click-through and purchase rates are also effective.

Optimizing pricing and inventory status also impacts search results.

Regularly reviewing and improving keywords is also essential.

Tips for Setting Search Keywords to Succeed in Amazon Retail

Simply refining your product name can significantly impact search visibility, click-through rates, and ultimately, sales conversion rates.

An effective approach is to structure names in this order: "Highly searchable keyword + Product name + Distinctive feature".

Example:

"Waterproof Lightweight Running Shoes for Men with Exceptional Cushioning"

→ By accurately incorporating words users search for and the product's characteristics/target audience, it immediately communicates that it's a product matching their needs.

Simple, clear titles stand out in search results and boost click-through rates.

The key is to convey "who the product is for" and "what benefits it offers" at a glance.

Succeed with Alibaba sourcing! How to name products for your e-commerce site and key considerations

When your GS1 company code is nearing expiration, you will receive notification from the Distribution System Development Center.

To renew, you must complete the procedure via the dedicated website and pay the required renewal fee.

If there are changes to your registered information, you must also update that information at the same time.

After completing the renewal, a new code with an extended validity period will be issued.

We recommend the convenient online renewal process for GS1 company codes.

Yes, there are products subject to resale restrictions or sales prohibitions, such as pharmaceuticals, cosmetics, food items, and branded goods.

For example, pharmaceuticals subject to the Pharmaceutical Affairs Law and counterfeit brand goods infringing on trademark rights are illegal.

Additionally, electrical appliances without a PSE mark and products infringing on copyrights are prohibited from sale.

It is important to check the regulations set by each e-commerce site and by law in advance.

To avoid infringing intellectual property rights

The most critical point to note when importing and selling from China is the risk of infringing intellectual property rights (such as trademarks and copyrights).

Unwittingly handling counterfeit goods or products bearing logos may result in injunctions, account suspensions, or liability for damages.

Additionally, attention must be paid to quality and legal regulations (such as PSE and the Food Sanitation Act).

Selecting reliable suppliers and conducting prior rights verification are the keys to success.

Must-check when sourcing from Taobao or Alibaba! To avoid infringing intellectual property rights

Purchasing or selling counterfeit goods (fake brand items) is illegal and constitutes trademark infringement.

Your goods may be seized at customs, and you could face damages or criminal penalties.

Even if you unknowingly handle them, you can be held liable, so you should absolutely avoid them.

Only source genuine products or items with cleared rights.

Alibaba Sourcing Guide! Success Strategies for No-Brand Products in Chinese Import Business and the Risks of Counterfeit Goods

Purchasing counterfeit goods may result in seizure or confiscation by customs, preventing clearance.

Selling them constitutes trademark infringement, carrying risks of damages and criminal penalties (fines/imprisonment).

This constitutes a serious violation that may lead to suspension of your e-commerce site account or termination of transactions.

Even if you were unaware, you may still be held liable, so thorough verification before purchasing is essential.

HubBuyer is committed to protecting intellectual property rights.

When planning products for Amazon, it's crucial to balance demand and competition.

It is effective to incorporate points of differentiation from existing products and improvements based on reviews.

Be mindful of regulated products and intellectual property risks.

Also, confirm sizes and weights beforehand as they affect FBA fees.

Pitfalls of Amazon Product Categories

The FBA Long-Term Storage Fee is an additional charge applied to inventory stored in Amazon warehouses for extended periods.

It targets products with no movement for over 365 days and is a measure to improve inventory turnover.

Take countermeasures by promptly returning or disposing of unnecessary inventory, or adjusting inventory levels.

FBA Long-Term Storage Fee

Amazon's inventory storage fees are the monthly charges incurred for storing items in FBA warehouses.

Fees vary based on item size/volume and storage period (standard or peak season).

Long-term storage may incur additional fees, making inventory management crucial.

Selling Directly from Taobao/Alibaba to Amazon FBA! What Are the Inventory Storage Fees?

First, stop listing the product and review the notification from the rights holder or Amazon.

If you have valid proof (such as purchase documentation or a license agreement), you can submit it and file an appeal.

If you're unsure how to proceed, we recommend consulting an expert or lawyer.

What to do if intellectual property rights are infringed when sourcing and selling from Alibaba/Taobao? How to file a claim on Amazon

Yes, product images are protected by copyright. Using images taken or created by others without permission is illegal.

When using images, obtain permission from the photographer or use images you have taken or created yourself.

Copyright infringement may result in removal and potential damages.

About Product Image Copyright

To merge variations of existing products on Amazon, set up parent-child relationships (parent ASIN and child ASIN).

This can be done via Seller Central under "Inventory Management" > "Add Variations".

Merge by linking child products to the parent product based on common attributes like color or size.

When consolidating existing products, be mindful of category-specific rules.

Incorrect consolidation may result in correction requests from Amazon.

China Import Agent Explains! How to Consolidate Variations for Existing Amazon Products

On Amazon, you can check rankings in the product detail page registration information.

Rakuten rankings can be checked on Rakuten Market's "Ranking Market" page by category or overall.

You can also search by keyword and specify periods, making it convenient for tracking trends.

How to check your own product's ranking

Canva, Hatchful by Shopify, LogoMakr, and DesignEvo are free logo creation tools.

By utilizing logo generators, you can create compelling logos that reflect your brand identity yourself.

Recommended Alibaba agents! Top 4 free logo generators

RMS's image generation AI automatically creates promotional images based on product images.

Even stores unfamiliar with design can easily create compelling images.

Images created can be used directly on product pages within RMS.

New RMS Feature! Generate images for products sourced through import agencies using AI

Please consider our optional "printed material insertion" service.

Including printed materials (flyers or coupons) with your products can enhance brand recognition, promote other items, and help secure repeat customers.

Including coupons encourages repeat purchases, while adding information about seasonal or new products expands cross-selling opportunities.

Furthermore, including thoughtful notes can instill a sense of security and trust in purchasers, contributing to improved customer satisfaction.

Furthermore, including your LINE contact information enables prompt response to any defects or complaints, preventing issues from escalating.

It's difficult to say definitively which has better quality, but understanding their respective characteristics makes it easier to source products suited to your purpose.

Features of Alibaba (1688.阿里巴巴)

・Primarily focused on B2B (business-to-business) transactions

・Offers wholesale pricing for bulk purchases

・Many factories and manufacturers sell directly, resulting in less variation in quality

・Minimum Order Quantities (MOQ) are often required

・Can request manufacturing of private label or customized products

Regarding Quality

Since Alibaba often sources directly from manufacturers and factories, it's easier to obtain products with consistent quality.

However, since many products are inexpensive, it's crucial to assess whether the factory is reliable.

Features of Taobao (淘宝网)

・Primarily focused on B2C (consumer-facing) transactions

・Small-quantity purchases are possible, often with no MOQ

・Features many trendy products with a wide variety of design options

・Well-stocked with trendy apparel, miscellaneous goods, and accessories

Regarding Quality

Taobao hosts many individual sellers, resulting in significant quality variation.

While high-quality items can be found by selecting trustworthy stores, low-quality knockoffs and counterfeits may also be present, requiring careful selection.

Checking buyer reviews and sales history is essential.

How to Choose Based on Your Sourcing Purpose

・Want to purchase large quantities of products with stable quality → Alibaba

・Want to test-sell with small-volume purchases → Taobao

・Want to handle trending products or items with high design appeal → Taobao

・Want to develop products under your own brand → Alibaba (OEM/ODM available)

Summary

If you prioritize consistent quality, Alibaba is advantageous. However, minimum order quantities may apply.

For testing purchases in small quantities, Taobao is convenient. However, assessing quality is crucial.

The best approach is to use Alibaba and Taobao strategically based on your sourcing goals and sales strategy!

At HubBuyer, we also offer consultations regarding products.

The basic approach to finding reliable suppliers is to first select stores with proven track records and high ratings (such as Alibaba's "Gold Suppliers").

Buyer reviews, transaction history, and response speed are also key points to check.

If you're unsure, start with a small test order.

You may also find "How to Read Original Pages on Alibaba/Taobao" helpful.

Located in Zhejiang Province, China, Yiwu City boasts the Yiwu International Trade City (Fukuda Market), which spans an area equivalent to 70 Tokyo Domes, as well as the Binwang Market. Beyond these, countless specialty shopping districts exist, making the entire city a wholesale hub.

Buyers visit from  all over the world.

We recommend thorough preparation before visiting Yiwu.

Without thorough knowledge of Yiwu, finding your target products within the vast wholesale markets is extremely difficult.

By researching a list and images of your target products beforehand, our Sakura Agency staff can determine the optimal route for navigating the wholesale markets.

Without this groundwork, you'll suddenly find yourself lost in a huge jungle, making your trip very inefficient.

Once you find a product, ask detailed questions about price, color, size, lot size, delivery time, OEM/ODM availability, and defect prevention measures, then record everything in your notebook.

Be sure to obtain the contact person's business card and take photos of both the product and the store.

Having this information available when you later instruct our staff will allow discussions to proceed smoothly.

At HubBuyer, we offer affordable local assistance to help more people learn about China and Yiwu.

If you wish to use our escort service, please contact our staff.

We handle everything, including route guidance and airport transfers.

【Advantages】

・One of the world's largest wholesale markets, offering an extremely wide selection of apparel, miscellaneous goods, daily necessities, and more.

・Many stores accommodate small orders, making it suitable for low-volume purchases and test sales.

・You can see the actual products before purchasing, allowing for on-site quality checks and negotiations.

【Disadvantages】

・Chinese language skills are often necessary for price negotiations and detailed interactions.

・The market is vast, making it easy to get lost and time-consuming without prior research.

・Quality can sometimes vary, making thorough inspection crucial.

ee-sipply also offers affordable local assistance services. Please feel free to inquire if you are interested.

No. Rest assured, Chinese is not required.

All communication with suppliers is handled in Chinese by our company, HubBuyer, so you yourself do not need to use Chinese.

We will handle all communication—including product inquiries, specification confirmations, and delivery schedule negotiations—with care and precision.

You can focus on sourcing with peace of mind, free from language barriers.

The MOQ (Minimum Order Quantity) is fundamentally a condition set by the supplier, so it must generally be adhered to.

However, by negotiating through us, we may be able to accommodate smaller quantities in some cases.

Please let us know your desired quantity first. We will do our best to accommodate your request flexibly.

You can register for a Taobao account using your mobile phone number via the official website or app.

After SMS verification, set your password and nickname to complete the process.

See below for details.

How to Create a Taobao Account