Customer Agreement

HubBuyer Global Terms of Service

Cross-border B2B procurement, inspection, warehousing, and logistics services

Revision Date: August 20, 2026

Version: v1.0

Publication/Effective Date: Effective August 20, 2026 (on first publication, the effective date should match the publication date)

These Terms are entered into by and between [Full Legal Name of Operator] ("HubBuyer," the "Platform," "we," or "us") and business procurement users of hubbuyer.com and related services ("you"). By registering an account, confirming a quotation or order, making payment, or actually using the services, you acknowledge that you have read and accepted these Terms.

These Terms apply to services actually provided by the Platform, including product or factory search, inquiry, procurement coordination, OEM/ODM coordination, domestic receipt, inspection, processing and packaging, warehousing and consolidation, international logistics, customs document assistance, dropshipping, and after-sales coordination. The services you purchase are those stated in the confirmed order.

Specific transaction documents include supplemental agreements, order-specific terms, confirmed quotations, product specifications, inspection or processing plans, warehousing or logistics plans, and special rules shown to you at order placement and applicable to that order. In case of inconsistency, the foregoing order of priority applies; matters not specially agreed are governed by these Terms. Special rules and program terms issued by the Platform for specific plans or functions, including the HubBuyer Huaban Member Referral Program Terms, also form part of the contract documents between you and the Platform after you accept them.

Changes involving price, specifications, quantity, payment, refund, delivery, or liability must be clearly recorded by both parties through the Platform system, official email, or a customer service account assigned and confirmed by the Platform. Ordinary inquiries, statements by unauthorized personnel, or unverifiable oral commitments do not automatically change an order.

General promotions, sample prices, estimated timing, and third-party product displays on Platform pages are for reference only, unless the order, quotation, or special plan expressly confirms them.

The services are intended only for companies, individual businesses, or other users acting for commercial, business, or professional purposes. Persons using the services on behalf of an organization must be duly authorized. Mandatory consumer protection rules that apply by law are not excluded by these Terms.

You must provide true, accurate, complete, and current account, business, payment, receiving, and customs information, and ensure that the account registrant, payer, and party applying for a refund or withdrawal can be reasonably verified.

You must properly protect your account, password, verification codes, and sub-account permissions, and are responsible for actions taken by your authorized personnel. If account theft or abnormal operation is found, you must promptly change credentials and notify the Platform. Losses occurring before your notice reaches the Platform are borne by you unless caused by the Platform's fault.

The Platform and banks, payment, or risk-control service providers may conduct identity, business, anti-fraud, anti-money laundering, sanctions, and transaction risk reviews according to law. If information is false, fraud or chargeback risk exists, unlawful infringement or other reasonable security risk appears, the Platform may require supplemental materials and, as necessary, refuse registration, suspend relevant orders, restrict functions, or terminate services.

Account restriction or termination does not automatically invalidate paid, procured, stored, or in-transit matters. The Platform will settle goods, refundable balances, and due fees according to the actual performance stage, and you remain responsible for payment, warehousing, confidentiality, indemnity, and dispute-handling obligations incurred before termination.

Unless an order, quotation, or invoice clearly states before payment that HubBuyer is the seller of goods or the actual carrier, the Platform, as a cross-border procurement and supply chain service provider, does not automatically become the product manufacturer, brand owner, destination importer, or actual carrier. The Platform's legal responsibilities remain subject to applicable law.

Suppliers, third-party procurement platforms, banks, payment institutions, warehouses, inspection agencies, carriers, freight forwarders, insurers, and customs service providers may provide services independently. The Platform may reasonably select, entrust, and coordinate third parties to perform orders, and is responsible for its own selection, instructions, and expressly promised work.

Images, specifications, prices, inventory, sales volumes, reviews, and qualification information from 1688, Taobao, suppliers, or other third parties may involve delays, translation differences, batch changes, or incomplete descriptions. The Platform does not give an absolute guarantee for third-party information, but will not intentionally conceal known material abnormalities.

Submitting links, images, keywords, samples, or procurement requirements is an inquiry or purchase intention, and does not mean the Platform or supplier has accepted an order. A quotation is valid only within its stated validity period, quantity, specifications, exchange rate, and other conditions.

A Platform service order is formed when the Platform system shows "confirmed," "accepted," or an equivalent status, or when the Platform clearly confirms acceptance through official channels and receives the agreed payment.

Under the procurement service model, the supplier purchase order remains subject to supplier confirmation, receipt of payment, or actual performance. If a supplier is out of stock, raises price, discontinues production, refuses the order, or cannot meet conditions, the Platform will discuss one or more feasible options with you, including waiting, modification, substitution, partial purchase, or cancellation.

After a procurement instruction has been issued or the supplier has received payment, stocked, produced, customized, or shipped goods, cancellation or modification depends on supplier consent and costs already incurred.

The Platform will not replace the original goods with goods that materially differ in specifications, functions, or price without your confirmation. If you do not accept supplier adjustments or alternatives, the Platform will settle and refund amounts not actually incurred or reasonably recoverable.

If supplier prices, inventory, minimum order quantity, exchange rates, domestic freight, packaging fees, international freight, or government and third-party charges change, the Platform may update the quotation before procurement or shipment and ask for your confirmation. Without confirmation, fixed core conditions of an already formed order should not be retroactively changed.

You must pay product price, service fees, and applicable procurement, inspection, processing, packaging, warehousing, logistics, insurance, payment, customs, taxes, and duties according to the fee page, quotation, or order. Fee items, currency, billing basis, and responsible party are those shown to and confirmed by you before payment.

Available payment methods include bank telegraphic transfer (T/T) and other methods actually shown on the payment page. You must pay only to accounts confirmed on Platform pages, formal quotations, or official notices, and submit remittance or payment vouchers as required. After necessary verification, the Platform will credit the amount to the order or account balance.

Unless a page or order states otherwise, Platform accounts record and settle in Chinese yuan (CNY). For payments, refunds, or withdrawals in another currency, settlement is made according to the exchange rate and bank or payment channel fees confirmed on the relevant page or at processing. Exchange rate fluctuations and third-party fees may cause differences between actual amounts paid and received.

Account balance may come from user prepayments for specific orders, order refunds, price differences, or other transaction settlement amounts. It may be used only to pay Platform orders and related fees, may not be transferred or paid to other users or third parties, and does not bear interest. The legal nature and fund handling of balances are subject to the actual business arrangement and applicable law.

You may apply to withdraw refundable balance not occupied by valid orders, due fees, after-sales disputes, chargeback risk, or lawful restrictions to a verified account in the same name. The Platform may delay withdrawal only within an amount and period directly related to the specific risk and reasonably necessary, and will release it promptly after the reason is removed. Expected review time is shown on the withdrawal application page. Bank or payment institution fees and actual credit time follow channel rules.

Refundable order amounts are returned to Platform account balance for continued use or withdrawal. If you choose return to the original payment method, or a payment institution or applicable rule requires it, the original channel will be used. The Platform will initiate a refund within 15 business days after refund conditions are met and necessary verification is completed; bank and payment channel processing time is separate. Balances may not expire or be confiscated without reason. The Platform may deduct fees only if they were disclosed before payment or later confirmed by you, actually incurred, not reasonably recoverable, and reasonable in amount.

The Platform procures or coordinates procurement according to the products, quantities, specifications, artwork, samples, or instructions you confirm. You must promptly confirm materials, dimensions, colors, workmanship, packaging, and acceptable tolerances, and ensure that trademarks, artwork, designs, and technical materials you submit are lawful and authorized.

Inspection, testing, photography, labeling, packaging, assembly, and similar services are governed by the items, sampling ratios, judgment standards, fees, and report formats in the plan you purchase and confirm.

Customization or OEM/ODM projects may involve sample, mold, material, artwork revision, minimum order quantity, and trial production costs. Ownership of related results, molds, and materials and whether they may be returned are subject to the order or special agreement.

Under the procurement service model, unless the supplier lawfully retains title or the order provides otherwise, goods purchased with your funds, fully paid to the supplier, and identifiably received into the Platform warehouse are held for your order benefit. The Platform's temporary possession does not automatically give it the ultimate economic interest in the goods, but lawful rights to set off due fees or exercise lien are unaffected. While goods are in a warehouse actually controlled by the Platform, the Platform must perform reasonable safekeeping duties. Free storage period, charging start time, storage rates, maximum storage period, packaging, consolidation, and outbound rules are those shown on the fee page, order, inbound notice, or special rules when the goods enter storage.

You must promptly review inbound, inspection, fee, and abnormality notices, and issue instructions for shipment, return, consolidation, or continued storage. Goods that are perishable, fragile, liquid, powder, battery-powered, magnetic, dangerous, or require special conditions must be disclosed in advance and confirmed by the Platform.

If goods exceed the agreed storage period, the Platform may continue charging published reasonable storage and management fees and send a final notice stating the handling period, intended disposition, fee deduction, and remaining-balance handling. If you still fail to issue valid instructions or settle due fees within the notice period, the Platform may, to the extent permitted by applicable law, return, transfer, continue storing, deposit, sell, or otherwise lawfully dispose of the goods. Proceeds are first applied to due fees and reasonable disposition costs; the remaining balance is refunded or deposited according to law.

For dangerous, unlawful, perishable goods, goods seriously affecting warehouse safety, or goods without reasonable residual value, the Platform may take necessary measures according to urgency, including isolation, return, transfer, destruction, or handover to competent authorities, and will retain basic handling records.

International freight is estimated and finally settled based on the greater of actual packed weight and volumetric weight, selected route, and carrier rules. Sailing or flight schedules, transit days, and arrival dates may be affected by carriers, customs, and destination conditions and, unless expressly guaranteed in the order, are not absolute commitments.

Unless the order or applicable trade terms provide otherwise, after goods are delivered to the independent carrier selected or confirmed by you, transport risk transfers to you and is handled under carrier rules and insurance arrangements.

You or your designated party must provide true, complete, and deliverable recipient, importer, address, phone, tax number, customs account, and other necessary information, and are responsible for destination import permits, labels, certifications, product safety, taxes and duties, and market access obligations, unless the order expressly provides otherwise.

You may not require the Platform to under-declare, conceal, or misreport product name, value, use, or attributes. Inspections, storage, returns, taxes, fines, or losses caused by incorrect information or instructions from you are borne by you. Direct losses caused by the Platform's failure to declare according to confirmed instructions are borne by the Platform according to its fault.

If transport loss, damage, shortage, or abnormal receipt occurs, you must preserve available outer packaging, labels, photos, videos, and proof of loss within the period required by the carrier or insurer and notify the Platform. Transport or warehousing insurance applies only when expressly purchased in the order; the Platform assists with inquiries and claims within its service scope.

You may not entrust procurement, storage, or transport of goods that are unlawful, counterfeit, imitation, pirated, unauthorized in use of others' rights, dangerous, sanctioned, export-controlled, or prohibited from import or export by law. Restricted goods are handled only where the Platform and relevant channels expressly accept them and additional conditions are met.

You must ensure that goods, materials, uses, end users, and sales activities are lawful, and obtain required intellectual property authorizations, permits, certifications, and import qualifications. If the Platform identifies specific unlawful, infringing, safety, or trade restriction risks, it may refuse procurement, suspend outbound delivery, require materials, isolate, return, dispose according to law, or cooperate with authorities.

You retain rights in lawfully submitted trademarks, designs, artwork, labels, and non-public business materials. To complete procurement, inspection, processing, warehousing, logistics, customs clearance, and after-sales services, you authorize the Platform to copy, translate, convert format, and provide those materials to relevant service providers within the necessary scope.

The Platform assumes reasonable confidentiality obligations for users' non-public business materials obtained during services, except where disclosure is necessary to service providers for order performance, the information is lawfully public, obtained from an authorized third party, or disclosed according to law. This confidentiality obligation continues for three years after the service ends; for trade secrets, it continues until the information no longer legally constitutes a trade secret.

If you provide the Platform with personal information of employees, customers, recipients, importers, or other third parties, you must complete required notices and ensure you are authorized to provide it. The Platform processes that information according to the HubBuyer Global Privacy Policy and order needs.

Order cancellation is handled under the section "Inquiries, Quotations, Order Formation, and Cancellation." Return and exchange requests are limited by product condition, supplier rules, and application period. Customized goods, goods whose resale has been affected, and problems caused by your wrong specifications, incorrect artwork, or changed requirements are not eligible for unconditional return or exchange.

For wrong goods, shortages, obvious quality issues, transport damage, delay, or loss, you must submit the order number, issue description, and reasonably available photos, videos, labels, and loss materials within the period required by the supplier, carrier, or applicable rules. Objections to inspection, warehousing, packaging, or shipping services provided by the Platform must be raised within 30 days after outbound delivery or receipt. If no objection is raised on time and the issue is not a hidden defect, acceptance is deemed passed.

The Platform will, according to the order, inspection scope, supplier rules, carrier liability, insurance, and applicable law, choose a reasonable and feasible path within its service scope to assist, but does not guarantee that suppliers, carriers, or insurers will accept reshipment, replacement, return, discount, refund, or claim requests.

Amounts actually recovered by the Platform will be refunded after deduction of reasonable fees disclosed in advance or confirmed by you and not recoverable. The foregoing limitation does not apply to the Platform's own breach, intent, gross negligence, or liabilities that law may not limit.

The Platform may adjust service scope, processes, fees, or functions due to changes in law, business, technology, security, supply chain, or carrier resources. Material adverse changes will be notified in a reasonable manner, such as website announcement, account message, order page, or email. Unless required by law or otherwise confirmed by both parties, they do not retroactively change core conditions of formed orders.

You may stop using the services and apply to close your account. To avoid loss of funds or goods, the Platform may first verify identity and handle unfinished orders, stored or in-transit goods, balances, refunds, after-sales matters, disputes, and legal obligations. If a user dies or a business entity is deregistered, its lawful heir or liquidation obligor may claim refundable balances and stored goods with valid proof; the Platform may first verify identity and deduct due fees.

The Platform may send notices through website announcements, account system, order pages, registered email, phone, or customer service accounts assigned and confirmed by the Platform. You must keep contact details valid and review notices promptly. If a specific method of service is legally required, the relevant law applies.

When the Platform updates these Terms, it will publish the new version and effective date. For orders formed before the update, the terms in effect when the order was formed continue to apply unless required by law or otherwise confirmed by both parties.

The Platform will perform expressly promised services with reasonable care, but unless written order warranties or mandatory law provide otherwise, it does not give absolute guarantees for third-party product information, inventory, price, quality, authenticity, hidden defects, merchantability, destination legality, or continued third-party performance.

To the extent permitted by law, the Platform is not liable for indirect losses, lost profits, goodwill loss, business interruption, or special losses not reasonably foreseeable when the contract was formed. Cumulative liability arising from general procurement coordination, communication, or information service issues is capped at the relevant service fees actually charged by the Platform for the affected order.

If the Platform fails to procure the confirmed product, specifications, or quantity, ships wrong goods, packages or delivers incorrectly, or fails to perform reasonable safekeeping duties during exclusive custody, and the issue cannot be corrected through return, exchange, reshipment, or third-party compensation, direct liability is based on the proven procurement cost of the affected goods, after deduction of residual value, insurance, and third-party compensation already received.

Refundable order payments or balances, returnable goods, and funds or goods disposed of by the Platform without authorization are performance and settlement obligations, and are not subject to a damages cap limited to service fees. The above disclaimers and limitations also do not apply to fraud, intent, gross negligence, personal injury, or other liabilities that law prohibits from being limited or excluded.

If your illegal conduct, breach of these Terms, false materials, or unauthorized goods, trademarks, designs, uses, or instructions causes the Platform reasonable losses or third-party claims directly connected to your conduct, you must indemnify the Platform within your scope of responsibility. The Platform must notify you promptly, provide reasonable proof of loss, and mitigate losses. Without your reasonable consent, the Platform may not admit your liability through settlement or impose new payment obligations on you. This excludes the portion caused by the Platform's own fault.

If performance is affected by natural disasters, war, major epidemic, government measures, or other events that cannot reasonably be foreseen, avoided, or overcome, the affected party is exempted from liability or may delay performance to the extent it gives timely notice and reasonably mitigates losses.

These Terms and related services are governed by the laws of the People's Republic of China. The parties should first negotiate through customer service or in writing. If the dispute is not resolved within 30 days from the start of negotiation, either party may file suit in the people's court with jurisdiction at the location of the HubBuyer operator. Mandatory jurisdiction rules or users' mandatory remedies under law prevail where applicable.

These Terms and applicable transaction documents constitute the complete agreement between the parties for the relevant services. Invalidity or unenforceability of any provision does not affect the remaining provisions. A party's failure or delay in exercising rights does not constitute waiver.

The Platform may provide English, Japanese, or other language versions. If versions are inconsistent, the Chinese version prevails unless applicable law requires another language version to prevail.

For inquiries, complaints, verification of entity information, order handling, or account-related requests, you may contact the Platform through the phone number, customer service channels published at https://www.hubbuyer.com, or other communication channels actually used by both parties that can retain records.